Delete your Office Guard account

How to delete your account

You can delete your Office Guard account yourself, from the Office Guard app or from the website.

• In the Office Guard app (iPhone or Android): open Settings, then Delete my account, and confirm.
• On the website: sign in at officeguard.co/portal, open Account, then Delete my account, and confirm.
• By email: write to [email protected] from the address on your account and ask us to delete it. We confirm the request with you and delete the account within 7 days.

Before you delete

• If your subscription is billed through the App Store or Google Play, cancel it there first. Office Guard cannot cancel those subscriptions for you, and deletion is refused until the subscription has ended.
• If a brokerage pays for your seat, ask your broker to remove you from the roster. Your coverage belongs to the brokerage, so the account cannot be deleted from your side.
• If you are the broker whose account carries the brokerage subscription, deleting it ends coverage for every agent on the roster. Contact us first if that is not what you intend.
• A subscription billed by card through our website is cancelled at once when the account is deleted, not at the end of the billing period.

What is deleted

• Your name, company, phone number, and email address.
• Your sign-in sessions, one-time codes, and sign-in links.
• The push registrations of your phones, so no further notifications are sent.
• Your Your Network settings and edits.
• Connected mailboxes: monitoring stops at once, saved mailbox credentials and warnings are removed, and mailboxes that forward mail to Office Guard are placed in teardown with instructions on how to stop the forwarding.
• Connected Facebook Pages and Instagram accounts: the saved access and every warning from those accounts.
• Your billing record and payment-provider identifiers.

What is kept, and for how long

• An anonymized account record with the date of deletion, so that the deletion itself is honored and the account cannot be revived by mistake. It contains no name, email address, phone number, or company.
• Mailbox monitoring data is swept within 30 days of deletion.
• Invoices and payment records that the law requires us to keep, for the period the law requires.
• Encrypted documents you sent with Encrypted Send expire on their own schedule, at most 30 days after sending.

We send one confirmation email to the address the account had. Questions about deletion go to [email protected]. Our Privacy Notice describes what we collect and why.